Question
Hello everyone,
I am facing a critical issue after updating my Tizen SDK from version 1.0.1 to 1.1.0. During the update process, I lost my certificate (.p12 file). Although I created a new certificate with the same name as the previous one, I am unable to update my applications in the Tizen Store.
Has anyone else encountered this problem? If so, could you please share how you resolved it?
Thank you in advance for your assistance.
Answer
Problem Understanding
The issue arises when updating the Tizen SDK, which can sometimes lead to the loss of certificate files (.p12). This prevents developers from updating their applications in the Tizen Store, even if a new certificate is created with the same name.
Solution Methods
-
Search for the Lost Certificate File:
- Check your hard drive for any
.p12files, including hidden and system folders. - Look in the SDK data folder, specifically in
%sdk_data%/keystore/author.
- Check your hard drive for any
-
Contact Seller Office Team:
- If the certificate file cannot be found, reach out to the Seller Office Team for assistance. Explain that you lost your certificate and did not have a backup.
-
Prevent Future Issues:
- Always back up your certificate files before performing SDK updates.
- Store backups in a secure location to avoid similar issues in the future.
Additional Tips
- Certificate Backup: Regularly back up your certificates to avoid data loss during updates or system changes.
- Seller Office Contact: If you cannot find the contact information for the Seller Office Team, check the official Tizen documentation or support pages for guidance.
