App Rejection Due to HLS Playback Issues During Tizen Store Review

Original Created Oct 06, 2016 | Regeneration Apr 22, 2026

Question

I developed a Tizen TV application that streams video content using HLS. While the app works perfectly on my TV, the Tizen Store review team reports they cannot view the HLS content during their review process.

I've provided direct links to the HLS streams so reviewers can test them in any player, and they confirmed the streams work when accessed this way. However, they still can't view the content through my app.

Here's the relevant portion of my implementation code:

// Create video object
var avplayer = document.createElement('object');
avplayer.setAttribute('id', 'plugin');
avplayer.setAttribute('type', 'application/avplayer');
avplayer.setAttribute('style', 'width:1920px;height:1080px;opacity:1!important;z-index:-1!important;');
document.querySelector('body').appendChild(avplayer);

var plugin = webapis.avplay,
    listener = {};

var self = this;
WebPlayerStrategy.call(this, { plugin: plugin });

var paused = true,
    throwPlayingEvent = true;

function init() {
    try {
        listener = {
            onbufferingstart: function() {
                throwPlayingEvent = true;
                self.event(self.TYPE.WAITING);
            },
            onbufferingprogress: function(percent) {},
            onbufferingcomplete: function() {},
            oncurrentplaytime: function(currentTime) {
                paused = false;
                self.event(self.TYPE.TIMEUPDATE);
                if (throwPlayingEvent) {
                    throwPlayingEvent = false;
                    self.event(self.TYPE.PLAYING);
                }
            },
            onevent: function(eventType, eventData) {},
            onerror: function(eventType) {
                self.event(self.TYPE.ERROR, self.ERROR.UNDEFINED);
            },
            onsubtitlechange: function(duration, text, data3, data4) {},
            onstreamcompleted: function() {
                self.event(self.TYPE.ENDED);
            }
        };
    } catch (e) {
        console.log(e);
    }
}

self.setUrl = function(url, startVideo) {
    url += '|COMPONENT=HLS';
    try {
        self.setUrlPlayer(url, startVideo);
    } catch (e) {
        console.log(e);
    }
};

What could be causing this issue and how can I resolve it?

Answer

Problem Understanding

The issue occurs when Tizen Store reviewers cannot play HLS content within your app, despite:

The streams working when accessed directly through other players
The app functioning correctly on your development TV

This suggests the problem may be related to:

Network configuration differences between your development environment and the review environment
Specific implementation details in how your app handles HLS playback
Potential DRM or authentication requirements that differ between direct access and app access

Solution Methods

Verify Network Requirements:
- Ensure your app properly handles network requests in different environments
- Check if any special network configurations are needed for HLS playback
Review AVPlay Implementation:
- Compare your code with the official AVPlay documentation
- Ensure all required steps for HLS playback are properly implemented
Test in Different Environments:
- Test your app on multiple devices and network configurations
- Consider using Tizen emulators with different network settings

Code Examples

For proper HLS implementation, refer to these official resources:

Additional Tips

Provide detailed playback logs to the review team
Include specific error messages if available
Consider creating a test version with simplified playback for review purposes
Ensure all required DRM configurations are properly implemented