Question
Our app has been successfully validated twice in the Tizen Store, but the item group status for our in-app purchases remains "Temporary" instead of changing to "Sales" as expected. Tizen support confirmed that the status should automatically update to "Sales" after successful validation. We've verified that all IDs are correctly connected. Has anyone encountered this issue before? Any suggestions would be greatly appreciated.
Answer
Problem Understanding
The issue occurs when the item group status in Tizen's in-app purchasing system fails to transition from "Temporary" to "Sales" after successful app validation. This appears to be a processing delay on the Seller Office side rather than a technical issue with the app itself.
Solution Methods
- Wait for System Processing: The most common resolution is simply waiting 24-48 hours for the Seller Office system to complete its validation process.
- Verify Item Configuration: Double-check that:
- All item IDs are correctly entered
- The item group is properly linked to your app
- Pricing and other details are correctly configured
- Contact Tizen Support: If the status doesn't update within 48 hours, reach out to Tizen support with your app and item group details for further investigation.
Additional Tips
- The validation process might take longer during peak periods
- Ensure your app meets all Tizen Store requirements before submission
- Keep documentation of your validation attempts for reference when contacting support
