Question
My app failed validation because a "network error occurred" when the Tizen Store validation team attempted to download it.
Additional context:
- The app is "HikingMaps" (ID: 8NcKPFex1z)
- Previous versions of the app that passed validation can't be installed by the validation team
- The app works fine when downloaded from Remote Test Lab devices
- Support hasn't responded to my inquiry after 10+ days
Answer
Problem Understanding
The validation team encountered network errors when trying to download and install your app from the Tizen Store, despite:
- The app being previously available in the store
- The same package working on other devices
- No changes to the app package itself
Solution Methods
-
Network Verification
- Ensure the validation team's network connection is stable
- Check if the issue persists across different network environments
-
Device Compatibility Check
- Confirm the validation team is testing on a compatible device (SM-Z400)
- The app may not be available on incompatible devices (e.g., SM-Z300H)
-
Resubmission Attempt
- As reported, resubmitting the exact same package multiple times eventually worked
- This suggests possible intermittent server-side issues during validation
Code Examples
From the provided logs, key error patterns include:
pkginfo for [8NcKPFex1z] is not existed for user [5001]
temp file full path: /opt/usr/media/Others/Indigo_TestConfig.ini/8NcKPFex1z.wgt.TMP
Additional Tips
- When facing validation issues:
- Request detailed error logs from the validation team
- Verify app availability on different device models
- Consider temporary server-side issues and try resubmitting
- For persistent issues, escalate through multiple support channels
