Question
After upgrading from Tizen Studio 3.3 to 3.5 on Windows 10 x64 with Java 8, I'm unable to log in to my Samsung account when trying to create a new certificate for testing my native app on Samsung devices. The certificate manager completes the first 4 steps successfully, but when attempting to log in to my Samsung account, I receive a "Failed to parse response. Please try to login again" error.
I've tried:
- Reinstalling Tizen Studio 3.5
- Installing Java openJDK 12
- Verifying environment variables
- Restarting my computer
None of these attempts have resolved the issue. The error persists when trying to authenticate through the certificate manager.
Answer
Problem Understanding
The issue appears to be related to how Tizen Studio handles the authentication response from Samsung's servers. The JSON response from the authentication server seems valid, but Tizen Studio fails to parse it correctly.
Solution Methods
-
Internet Explorer 11 Solution:
- Install Internet Explorer 11 (even on Windows 10)
- This has resolved the issue for some users, suggesting the problem might be related to the webview component used for authentication
-
Java Configuration:
- Ensure Java 8 is properly installed and configured
- Set JAVA_HOME to point to your Java 8 installation directory
- Verify this by running
java -versionin command prompt
-
Tizen Studio Version Management:
- Consider downgrading to Tizen Studio 3.3 temporarily
- Disable auto-updates in the Tizen Package Manager
- Reinstall all necessary components after downgrading
Additional Tips
- The authentication process uses a webview component, so browser compatibility might affect the process
- The issue seems to be platform-independent, occurring on both Windows 7 and Windows 10
- If the problem persists, consider checking Samsung's developer forums for any known service outages or authentication issues
