Question
I have developed a Tizen TV app using Tizen SDK 4.0 with HTML5, CSS, and JavaScript. The app works fine with the TV remote in the emulator/web simulator, but when running on an actual Samsung TV, the remote control doesn't work.
I've already added the tvinputdevice privilege. According to Tizen documentation, there's no need to register keys for up, down, left, and right directions, so I haven't implemented any key registration.
Any help resolving this issue would be appreciated.
Answer
Problem Understanding
The issue occurs when a Tizen TV app that works perfectly in the emulator fails to respond to remote control inputs on actual Samsung TV hardware, despite having the correct privileges.
Solution Methods
-
Verify Privileges:
- Double-check that your
config.xmlincludes:<privilege>http://tizen.org/privilege/tv.inputdevice</privilege>
- Double-check that your
-
Test on Different TV Models:
- Try running your app on multiple Samsung TV models to determine if the issue is device-specific.
-
Contact Samsung Developer Support:
- For Samsung TV-specific issues, consider posting on the Samsung TV Developer Forum
- If you've published an app, use the 1:1 Q&A support in the Samsung Apps TV Seller Office
Additional Tips
- Ensure your TV firmware is up-to-date
- Test with different remote control models
- Check for any error messages in the TV's developer console
