Installation Issue with TV Web App WGT on 2016 Tizen Devices

Original Created Nov 16, 2016 | Regeneration Apr 22, 2026

I'm encountering an issue when trying to install my TV web application (WGT package) on:

  1. New 2016 Tizen TV devices
  2. The emulator included with Tizen Studio

Error details:

  1. When running from IDE: "step SDB shell handle failed; Failed to step SDB shell handle '2 mkdir /tmp Bruno Costa' command operation sdb command rejected exception"
  2. When using sdb install command: Only returns "closed"

Note: The application works fine on:

  • 2015 Tizen TV devices
  • Older versions of the emulator

Has anyone experienced similar issues? I need help resolving this as my app is currently non-functional on newer TV models.

Problem Understanding

The issue appears to be related to:

  • Compatibility problems with newer Tizen TV devices (2016 models)
  • Potential changes in the emulator behavior in newer Tizen Studio versions
  • SDB command execution failures during installation

Solution Methods

  1. Check Tizen Studio Version Compatibility

    • Verify you're using a Tizen Studio version that supports 2016 TV models
    • Consider updating to the latest Tizen Studio version
  2. Clean Installation Approach

    • Try creating a new project with the same code
    • Build and package it as a fresh WGT file
    • Attempt installation on the target device
  3. Alternative Installation Method

    • Use the Device Manager in Tizen Studio to manually install the WGT
    • Try using the command: tizen install -n YourApp.wgt -t <device-id>

Additional Tips

  • For Samsung-specific TV issues, consider posting on the Samsung Developer Forum: https://developer.samsung.com/sdp/forum/list

  • Ensure your app's config.xml specifies compatible device profiles:

    <tizen:profile name="tv" />
    <tizen:setting screen-orientation="landscape" />
    

Customize your cookie preferences

You can enable or disable non-essential cookies. Essential cookies are always on to ensure the site works properly and to keep you signed in.

Necessary

These cookies are necessary for the website to function properly and cannot be switched off. They help with things like logging in and setting your privacy preferences.

Always on

Analytics

These cookies help us improve the site by tracking which pages are most popular and how visitors move around the site.

Enable analytics cookies
Public Forum Public Forum
Employees only. Please sign in with your company account.